Frequently Asked Questions

Who is Behind ThinkFest?

ThinkFest is produced and managed by ThinkMedia, an independent media organisation based in Bermuda and West Africa.

Why ThinkFest?
What are the benefits of presenting at ThinkFest?
How can I present at ThinkFest?
What if I live abroad and cannot afford to come to Bermuda?
Where can I purchase tickets to attend ThinkFest?


What is Global Citizen?



What makes you think we can end extreme poverty?



How will my actions have impact?


Extreme poverty persists in part because of our own actions and beliefs – including the existence of international policies and systems that keep people living in extreme poverty.

If we learn more about why extreme poverty exists, make informed consumer decisions, and use our voices to advocate for change, we can ensure that the businesses, organizations and governments in our lives are contributing to a world without extreme poverty. Global Citizen and our partners have a track record of running programs and campaigns that have real impact on the lives of the poor – and we hope that you’ll join us.

Global Citizen encourages you to learn more and take action on a range of issues related to extreme poverty, helping to build the movement that will end extreme poverty. We’re not going to end extreme poverty by ourselves, and we’re not going to do it in a day, a week, or even a year. But, by being a part of a diverse movement of many organisations, all around the world, we can play our part in ending extreme poverty by 2030.

Why do you promote advocacy rather than fundraising?


The money we give as individuals is important, but to bring about the end of extreme poverty, we also need governments and businesses to play their part: by changing rules, practices and giving money themselves.

For example, Gavi, the Vaccine Alliance will save 6 million lives in the next 5 years – but to do so, it needs $7.5 billion to be secured by the end of 2015. Global citizens, working in support of partners called on governments and businesses to make this happen, and in January, world leaders came together and committed the money to make this happen.

That’s why Global Citizen both supports individual charities, whilst also asking you to use your voice to encourage governments and others to play their part too.

Who’s behind Global Citizen


Global Citizen is managed by Global Poverty Project, an international education and campaigning organization that is a registersted 501(c)3 in the USA. Content on global citizen is created by a team of staff writers, editorial partners, and by dozens of amazing NGO partners. If you’d like to work for us, see the jobs page.

Can I contribute a story?


We welcome submissions to Global Citizen from non-profits and individuals alike. You can learn more on our submissions page.

For general inquiries about Global Citizen not already answered in the FAQ, drop us a line at


What is Global Citizen Rewards?


How does Global Citizen Rewards work?


How do I find Rewards to enter?


I’m having trouble entering. What’s going on?


I entered a Rewards drawing but I don’t know if it went through. Help!


How will I know if I’ve won?


How are prize draw winners selected?


What if I don’t win?


How do I claim my tickets?


I’m having trouble claiming my tickets. What should I do?


I claimed my tickets but haven’t heard anything else. What’s next?


I claimed my tickets but can’t redeem them on Ticketmaster. What do I do?


I got a winner notification email, but forgot to claim my tickets. What can I do?


I won tickets! How do I get to the show?


I won tickets! Where in the venue will they be?


What do I do on the day of the event?


Will I get to meet the artist backstage?


Can anyone attend?


Can I give my tickets to someone else? Or sell them?


What is Will Call?


Can I enter more than one drawing at a time?


Can I enter the drawing for a show I really want to go to more than once?


Will I get my points back if I don’t win?


How do I find out when there are new Rewards available?


I can’t pick up my tickets anymore, can I change the name at Will Call?


What happens when I enter a Reward?


I got an email saying I’m a Global Citizen Activist. What’s this about?


How do I find out what level I am?


How do I get to a higher level?


I have enough points to reach a new level, but you haven’t credited me with the level’s points gift. What’s going on?


What are Quarterly Bonus Points?


How do you calculate quarterly bonus points?


When do you award quarterly bonus points?


My level says I get early access to Global Citizen events. How does this work?


My level says I get access to VIP events. How do I claim these?


For questions about Global Citizen Rewards not already covered above, email us at